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Marketing on the
World Wide Web
Q. What is the Internet?
The Internet is a global system of public and private computer
networks. It enables universities, governments, businesses and
consumers to communicate via computers, modems and phone lines.
There are over 85 million people in 190 countries using it.
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Q. Who exactly is using the Internet?
The Massachusetts Institute of Technology surveyed 4,566 lnternet
users and found 72.5 percent were men, 27.5 were women, and the
average age was 37.7. The average age of commercial online service
subscribers is 39 according to Jupiter Communications. The Georgia
Institute of Technology surveyed 4,777 WWW users and found that
56 percent are between 23 and 38 years old, 74 percent are male.
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Q. What is the WORLD WIDE WEB?
A seamlessly interconnected set of several thousand sites
that all share a common format. The Web, which is growing at
15 percent per month. It is the hottest frontier on the
Internet because it's extremely powerful, flexible and easy to
use. The beauty of the Web lies in the way documents (which can
be sounds, photos or text ) are directly linked to each other.
A presence on the Web is referred to as a "Home Page".
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Q . How fast is the WORLD WIDE WEB
growing?
Wired magazine's Internet Index reports that the World Wide
Web grew 2,713 percent in 1997. It also reports the number of
countries connected to the Internet grew from 137 in 1993 to
190 in 1997.
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Q. What are the benefits of being
on the WEB?
- 1. You can deliver your marketing message to a worldwide
audience of millions.
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- Everyone with access to the Internet (the current estimate
is over 85 million people) can see your message at any time day
or night. A potential customer can view your promotional material
from the comfort of their own home or the convenience of their
own office. The Internet can make vast amounts of information
accessible to anyone with a computer. With personal computers
currently outseIIing televisions -- and 70 percent of those PC's
being purchased for home use -- you are tapping into a medium
that has endless possibilities.
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- 2. You can communicate directly with your clients/customers.
- Through the use of e-mail, customers can send requests or
receive information quickly and inexpensively. You can, for instance,
provide information on special sales, last minute promotions
or upcoming events to millions of people all over the world without
print or postage costs. By the same token, your customers can
send you requests for promotional material or provide you with
valuable feedback.
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- 3. Create a new channel for sales.
- New and secure encryption software now allows you to sell
products and services directly over the Internet. This new technology
allows customers to place orders by credit card without the fear
of having their card numbers stolen.
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- 4. Position yourself for the future and stay ahead of
the competition.
- In the near future, almost every business will be online
because this technology will continue to improve and expand.
You don't want to be left behind. The key is to stay ahead of
your competition by using this technology to your advantage.
As of March 1998, there were over 40,000,000 Web sites of which
27,000,000 were commercial.
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- 5. Create a profit center by selling advertising space
to third parties.
- Your Internet site can be a source of new revenue by selling
ad space to third parties. In the case of the Travel Industry,
this could mean: tour operators, car rental companies, hotels,
cruise lines, etc.
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Q. How does the Internet compare to
traditional advertising and marketing?
- 1. It is more expansive, yet far less expensive.
- Consider a typical print ad in a newspaper advertising a
vacation package to Rio de Janeiro: It may include the price
of the tour, a two or three line description of the tourist attractions,
phone numbers for the airline and tour operator and maybe a small
black and white graphic.
The same ad on the Internet can include all of the above plus
the following: several pages of descriptive information on the
hotels used, flight schedules, site seeing tours, prices and
more. There can be several full color graphics of beaches, cities,
and mountains. There can be built in "links" to other
places on the Internet with information about things to see and
do in Brazil. A comparable amount of ad space in a newspaper
would cost many times more than the price of having a presence
on the Web.
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- The Internet allows you to make a vast amount of information
readily available and easily accesible to your customers.
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- 2. It is interactive not passive.
- Traditional forms of advertising are passive; you listen
to a radio ad or read a newspaper ad without interacting in anyway
with the content of the advertisement. The Internet allows for
the customer to be directly involved in the flow of information.
The user is in control of what he or she sees.
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In addition, your site can be configured to immediately provide
customized information based on a users input.
For example, a form can be presented to the user when they
first come to your site asking them what their interests are.
The form may ask: what destinations are you interested in? When
would you like to travel? What is your price range? In response,
the user may answer: Rio de Janeiro, October, less than $1,200.
Based on those responses the user would be presented with a list
of vacation packages to Rio in October for less than $1,200.
No other media allows for this type of dynamic, customized
marketing and advertising. Only the Internet provides you with
this very powerful means of reaching your customer base.
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- 3. It is global not local.
- The Internet can be accessed from over 174 countries. To
reach the same amount of people by a television commercial would
be astronomically expensive. To do so by newspapers, magazines,
or direct mail would be a logistical nightmare. On the Internet
however, your marketing message is available to someone in New
York City as well as Moscow, Russia and Tokyo, Japan.
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- 4. It is a permanent presence not a brief "blurb."
Your Internet site is active 24 hours a day, 365 days a year.
It is always there for your customers to access. A radio spot
or television commercial is over in 60 seconds, a print ad is
usually set aside after it is read. The material in a Web site
can be reached by a customer whenever he or she desires. It is
not limited to certain days of the week or hours of the day.
- Your Web site is permanent presence for you company; giving
customers important facts, answering their questions, and creating
an interest in your products and services. It is a sales person/marketing
department that never sleeps.
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Q. How much does it cost to establish
a presence on the Internet?
Getting a worldwide presence on the Internet doesn't have
to break your budget. Broccoli Media has several inexpensive
and cost effective solutions to get your company on the Web quickly
and easily:
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